Effective Speaking Skills for Sales and Customer Care Executives
When Sales and Customer Care Executives speak with competence, confidence and clarity anytime they interface with customers, potential customers and other stakeholders, they create positive impressions about themselves and their organizations, which can help to win new businesses or gain an edge over competition.
This course is designed to help participants learn valuable tools that will equip them to speak with confidence, represent their organizations strongly, and ultimately get desired results.
By the end of the training, participants would have learnt:
- Key benefits of Effective Speaking Skills
- How to establish clarity through effective speaking
- Essential tools for building effective speaking skills
- Top words and phrases for winning with customers
- How to handle complaints professionally and successfully
- Benefits and techniques of effective listening
- Telephone etiquette